What criteria are used to qualify for renting a home?

Generally, we consider the following factors:
* Satisfactory credit history
* No past rental evictions
* Established history of credit since past bankruptcy
* Employment verification
* Present and former landlord references

All properties are offered subject to the Tenancy Act which makes it illegal to advertise and preference, limitation or discrimination based on race, color, religion, sex, country of national origin, handicap or familial status.

Can I rent a home if I have bad credit?

Under certain circumstances, we may consider you as a tenant if you have had recent hardships but are still able to prove that you can pay your rent on time.

How can I make my monthly rent payment?

At the Pyramid office we accept payment by cash, debit, MasterCard, Visa, money order, cheque, or post-dated cheques. You may also be set up on our preauthorized payment plan.

Is Pyramid Real Estate Services flexible on when rent is due?

Rent is always due on the 1st of each month, however we do allow a two or three day grace period when the 1st falls on a holiday or weekend

What does it cost to move into a rental home?

Your first month's rent plus a security deposit equal to one full month's rent. We require half of the security deposit upfront and allow you two months to pay the remainder.

How can I learn what homes will be available for rent in the future?

Tenants are required to give a 30 day notice of their intentions to move, so we seldom know beyond that 30 days which specific homes are going to be available for rent. You must fill out a rental application and return it to the office. Once approved you will be put on our waiting list to be contacted as rental units become available.

How do I arrange to see properties?

The first step is to fill out a rental application and return it to the office. Once you are approved and suites become available, our rental consultant will contact you to make appointments. Many homes are occupied and appointments will be required to see the inside of the property.

What utilities and other costs am I responsible for?

Usually when you rent a house, you are responsible for the power, heat, energy, and water as well as taking care of landscaping. When renting a suite (apartment, duplex, or 4plex) usually all of the above is either included or you pay just the power. All tenants pay their own cable, telephone, and personal possessions insurance.

What if I can't pay my rent on time?

You must contact the office on the 1st of the month. Tenants who are in arrears will receive an immediate notice to vacate. If you do not believe you'll have enough to pay the rent within a 5 day period, you should contact friends or family for a loan.

What if I want to move out?

Generally, you must provide a written notice 30 days in advance. If you decide to move out before your initial one year lease is fulfilled, you will still be held responsible for all rents to fulfill your one-year obligation.

Will I get my deposit back when I move out?

Yes, as long as the home is in the same condition as when you leased it, except for normal wear. The condition will be determined by the required final walk-through. You must call the office to set up an appointment for the walk-through after which we will refund your deposit within seven days of your last paid day of rent.

Do I need to clean when I move out?

Yes, we expect you to leave the home in the same condition you leased it. A move out form will be provided to you for guidelines. If you have not received one please call the office to arrange to get one.

What do I do if I have a problem with a neighbour?

Just like any tenant or homeowner in the community, you are responsible for handling situations that are not our responsibility.

Do you allow pets?

Pet restrictions do not apply to assistive living animals. Otherwise, NO PETS NO EXCEPTIONS

Are all rental agreements alike?

No. The two most common kinds of rental agreements are 'lease' and 'month-to-month'.

A lease is for a definite period of time, generally six months to one year. Unless you break the terms of the lease, we cannot raise your rent unless that is stated in the lease. We also cannot ask you to move until the lease is up.

A month-to-month rental agreement is not for a set period of time. It continues until you decide to move or you are asked to leave. If you pay your rent monthly, you must give us 30 days written notice that you are moving. If we decide we want you to leave or would like to raise the rent, we must also inform you, in writing with the proper notice, 30 days prior. However, you and Pyramid Real Estate Services may agree in writing to a shorter notice. Moreover, if you break the rules, perhaps by using the home for illegal purposes or creating a nuisance, we can give you a three-day notice to vacate.

Should I get RENTER's Insurance

YES! Your landlord's insurance DOES NOT cover losses to your personal property as a result of fire, theft, or most other risks.

What happens when my lease runs out?

Read your lease carefully. It will say what you must do. Generally if you receive a one-year lease, but no automatic renewal clause and we receive a rent payment after the lease is up, the agreement is automatically renewed, but only on a month-to-month basis.

Who should make repairs in my home?

If you, your family or a friend has caused the damage, you should repair it. For example, if your child cracks a window, you must replace the glass. Or, you can ask us to make the repair but you must be prepared to pay for it.

The best time to ask for repairs or improvements is before you move in, but after the lease is signed. Walk through the home with the manager and ask to have certain things fixed. After that feel free to call the office to arrange to have repairs done.

Can Pyramid Real Estate Services come in to my home without asking me?

Yes, but only in an emergency. For example, perhaps the water overflows a bathtub in the apartment above yours. We can check your apartment for water damage, even if you are not home.

What are Pyramid Real Estate Services' rights?

We have the right to expect you to follow the rules of your rental agreement. For example, paying your rent on time and keeping the house clean and in good condition. You should also respect the rights of your neighbours. In return, we will respect your rights and provide your family with a great home.

What are my rights?

You have the right to a decent place to live for the rent you pay. The law says that your home must be liveable. If the home is not liveable through no fault of your own, you can move. You may not have to pay rent after your move, even though you have a lease.

According to the law, for a place to be unlivable or "untenantable", the problem must be substantial and may involve a lack of:

* Acceptable heat
* Waterproofing and weatherproofing such as unbroken windows
* Plumbing that is in good working order
* Enough hot and cold running water to bathe and clean
* Electrical lighting that is in good working order
* Clean grounds and building, without a build-up of trash, at the the time you move in
* Floors, stairs and railing that are in good repair

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